Frequently asked questions
Video conferences are welcomed at request to see available puppies.
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➵ What does your puppies come with?
Puppies will all come with the following:
AKC paperwork
2 year genetic health guarantee
Parasite prevention medication at 2, 4, 6, and 8 weeks old
NEOPAR Parvovirus Vaccine at 4.5 weeks and 6.5 weeks old for additional protection.
1st puppy DHPP at 8 weeks old by a licensed veterinarian
Microchipped
Small container of their current food
Small go home bandana or bowtie
Keepsake newborn birth certificates with their birth order and paw prints on it.
Lifetime breeder support
Each puppy comes with a folder that has your puppy's AKC registration application paperwork, 2 year genetic health guarantee paperwork and puppy contract, microchip information and paperwork, vaccination record, parasite prevention record, bandana or bowtie, and a keepsake birth certificate with their newborn paw prints, birth order and birthday on it. We also email all of our families a new puppy packet PDF file with some helpful information the week prior to your puppy coming home to help you prepare for their arrival and give them the best start to their new life with you!
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➵ Will I get updates of the puppy I reserved?
Absolutely! We know how it can be to be excited for your new puppy and want to see all the adorable updates you can. Some breeders we've purchased our dogs from over the years have offered very little to no updates of puppies we've gotten. I vowed when we became breeders to never be a breeder that doesn't keep our puppies' families up to date. Therefore we will offer weekly photos and/or videos of your puppy's litter plus you'll see additional updates of them posted on our socials. We want you to experience their milestones with us!
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➵ What care do your puppies receive?
Each of our puppies are given parasite preventatives at 2, 4, 6 and 8 weeks old. They'll receive the following vaccinations: 4.5 weeks and 6 weeks they’re receive a vaccination of NEOPAR by us to give them extra protection against the very serious and deadly parvovirus, at 8 weeks they will receive their first DHPP by a licensed veterinarian and will be microchipped by us through Fi Nano. Puppies are fed good quality puppy food when they're weaned from their mother. Puppies are kept indoors in a clean environment amongst our very own family and pre-spoiled with lots of love and cuddles for their families. Puppies are introduced to the outdoors at 5 weeks old in our puppy safe puppy pen. This is where they will have playtime outside for fresh air and sunlight and start to work on potty training. Our dog's health and development is our top priority!
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➳ Do your puppies undergo any temperament tests or evaluations?
Absolutely, yes! We use the Volhard puppy aptitude test (PAT) to test our puppies at 6 weeks of age. This test is done shortly before puppy selections at 6 weeks. The Volhard Puppy Aptitude Test (PAT) is a series of standardized tests designed to evaluate a puppy's temperament and help predict their potential behavior as an adult dog. We also do our own series of temperament tests and evaluations as the puppies grow to provide families choosing puppies with a thorough puppy evaluation report of each puppy they are looking to adopt to select the puppy best fit for their family and needs. The “puppy evaluation report” we do is a physical pdf report. Buyers will be supplied with the pdf puppy reports on the gender they've selected to look through prior to selecting their puppy. This helps buyers pick the best puppy for their lifestyle and home. We ask that families evaluate these reports promptly and ask any questions they may have, so they can choose their puppy in a timely manner, especially if there are others waiting after you to select puppies on selection day.
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➵ Do you genetic test all the breeding dogs in your breeding program?
Yes! We have all of our dams and sires tested for 270+ genetic conditions through Embark to ensure they're healthy to breed before we breed them to ensure we're breeding quality, healthy dogs to produce quality, healthy puppies. Some of our dogs are “clear” others are “carriers” but none are “affected”. For more information on what that means please see our “Genetic testing information” document. And we don't just claim our dogs have been genetically tested, we prove it! Each of our puppies' families will be emailed a copy of their parents genetic tests for you to keep in their records for you and your vet. You may also find this information on our website at any time by locating their parents genetic testing information.
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➵ Do your puppies come with a health guarantee?
Yes. Our puppies come with a 2 year life threatening genetic health guarantee. The health guarantee covers life threatening genetic conditions that have been diagnosed by a licensed veterinarian. Your puppy must be seen by a licensed veterinarian and have a health exam done within 3 business days from the day you pick your puppy up or the health guarantee will become null and void. Please schedule your puppy an appointment in advance with a veterinarian of your choosing for them to be seen within 3 days of them coming home. Puppy pickup dates are posted with each litter around when they're 2 weeks old. Plenty of time to schedule a wellness check up in advance with the vet of your choosing!
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➳ Do you start any sort of training or socialization prior to your puppies going home?
Absolutely! Before the puppy comes home to you we will start to work with them on marker word training (we use the word “good!”), crate training, potty training, and more. Your puppy will also be socialized with children and other dogs as well as early neurological stimulation (ENS) and exposure therapy to loud sounds such as kids playing, vacuum running, etc. Plus having their paws touched, getting a bath, and more to assist in helping them become familiar with routine grooming.
Please note: This does not mean your puppy will come home already trained. It takes consistency and dedication to train them for a while before they completely get the hang of it. Some pups take longer than others. Starting this with our puppies offers our puppies families a head start in the puppy training they'll need to continue once their puppy comes home.
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➵ Can I get information about the parents of the puppy/ litter I'm interested in?
Absolutely! The health and temperament of your puppy's parents is important information. This information is a good indicator on the health and temperament your puppy may have. For that reason we have included a bio on each of our parent dogs (dams and sires) for you to read. Please locate our “CCnC Golden Retrievers or CCnC Labradors” tab on our website. And of course we are willing to answer any questions you have as well. Rest assured temperament is our top priority and we have carefully and diligently selected our puppies parents to have outstanding temperaments and great health!
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➵ Are your puppies registered?
Yes! All of our Labrador and Golden Retriever puppies are AKC registered. At this time ALL of our puppies are sold on a limited registration only. This means they will not come with breeding rights. Our puppies are to be pet companions only and are NOT to be bred. You can still register your puppy, get multiple generation pedigrees, compete in competitions (if applicable), etc. This may change at a later date but as of right now we are not selling puppies to breeders or to be bred by hobbyists.
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➵ Do you offer video conferences (video chat) of puppies for reservations?
Most definitely! Whether you're not sure which puppy you want to reserve, would like to see them all before you choose one or would like to see the puppy/litter you're interested in real time, and even see the parents if you’d like, we offer video conferences. This is a perfect way to see the puppies, mom, and dad. And ask the questions you have before sending your deposit. This also helps our families verify our program is not a scam and we are proud to offer that reassurance, especially in today's world.
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➵ How does your waiting list process work?
We do not accept reservation deposits on a litter until we have puppies on the ground!
We do accept a $100 non-refundable deposit to get on our waiting list for puppies.
It is strongly recommended to join our waiting list well in advance to have more puppies to choose from. The higher on the list you are, the less number of buyers selecting before you for puppies.
When we have a litter coming for the breed you've requested we will reach out and let you know. Then we will reach out to you again once they’ve been born. We will keep you updated.
Once puppies are born, make it through the first 3-5 days, and are continuing to thrive, we will reach out to those in order of the waiting list for the number of puppies we have available to make a reservation deposit of $100 for a puppy from that litter or $200 reservation deposit if you've not made a waiting list deposit yet and are just now getting on for a litter that's already been born.
Please make sure prior to making any deposit that you are ready and able to have a puppy and large adult dog as deposits are non-refundable.
Specific puppy selections will not be until puppies are 6 weeks old. We encourage our families who've made deposits for a specific litter to follow the litter's updates closely so you have a good idea of the puppies personality and temperament prior to selecting. We will provide all of this information on our social media accounts, especially our Facebook page.
We want each of our puppies to go through a series of tests and pass prior to being placed, as well as be able to provide our puppies' families with a “puppy report” of each puppy's personality and temperament prior to selecting.
Each puppy will go through a series of tests and each puppy will have a puppy report provided to the potential family interested prior to selecting to help families choose the perfect puppy for them.
Should there not be a puppy available you're interested in by the time your spot on the waiting list comes up your deposit can be moved to another future litter.
This is why we strongly encourage families to get on a waiting list well in advance to be higher up on the list and have more puppies to choose from when selections are made.
Deposits are non-refundable. Waiting list deposits are $100 and litter reservation deposits to get a puppy from a specific litter that's already been born are $100. Which is a total of $200.
If you're just now joining a litter that's been born and ready to reserve or are reserving a specific puppy that's already 6 weeks or older and have not made a waiting list deposit it will be a $200 deposit at once to make a reservation. We ask this to ensure our puppies have serious homes lined up for them who can't wait to love and spoil them like we do!
Each family who has made a reservation deposit will get frequent updates of each puppy of the gender you've chosen until it's time to select puppies at 6 weeks old.
Updates of all puppies will be posted on our socials. Our Facebook page, Facebook profile, and our website is the best place to find the most information on puppies, litters, puppies parents, and our program.
An application is required prior to making a reservation deposit. This helps us find the best homes for our puppies as well as helping our families find the best puppy for them.
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➵ Do you have an application process?
Yes, we do. We want our puppies to have the best forever homes as possible. It's important to us for our puppies and buyers' sakes to ensure our puppies are going into the right home for them, able to provide proper care they'll need. We try our best to keep our application process as smooth as possible. Once your application has been reviewed we will reach out to you.
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➵ What are your prices?
We focus on breeding healthier quality puppies! We breed quality bloodlines with healthy backgrounds and excellent temperaments, plus proper testing and care; going above and beyond to bring you the best, healthiest companions. We do our best to be reasonable and just, to provide excellent quality puppies with fair prices without cutting corners. Our puppies prices can be found under the "prices" tab here on our website.
Our Labs will have rarer coat colors silver, charcoal, and champagne. We have English "show" and English/American Labradors. We do not have solely American "field" Labradors. Our Labs are AKC registered from healthy, quality bloodlines, DNA and genetically tested parents and grandparents for breed related genetic disorders plus more.
Our Golden Retrievers have the rarer cream colored coats and varying golden shades from light golden to dark golden. We have both America "field" Golden Retrievers and English "show" Golden Retrievers. AKC registered from healthy, quality bloodlines, DNA and genetically tested parents and grandparents for breed related genetic disorders plus more.
All of our puppies do come with proof of their parents DNA and Genetic tests.
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➵ How do I reserve a puppy?
To reserve a puppy please fill out our puppy application under our “Application” tab first on our website. Once you’ve submitted your application please reach out to us and let us know which puppy/litter you're interested in and have already filled out the puppy application. The best way to contact us is through phone at (336) 804-4489, whether text or call. Please keep in mind calls and texts after 9:00 pm may not be returned until the next day. You may also reach us through email at ccnc.retrievers@gmail.com or on our Facebook page. You can find different ways to contact us under our “contact” tab on our website. Please keep in mind these methods may take longer for us to get back to you.
Once your application is reviewed and approved the following next steps will occur depending on whether you are requesting a puppy from an upcoming litter, a puppy that’s already been born but is under 6 weeks of age, or a puppy 6 weeks old or older.
Upcoming litter reservations: We do not take reservation deposits in advance for puppies that have not yet been born. However, we do have a $100 waiting list deposit fee to hold your place on our waiting list! You will hold your position on the waiting list for the breed and gender you have requested. It's highly recommended to join the waiting list early to be higher up on the list to have more puppies to choose from.
Puppies under 6 weeks old: We do not do specific puppy selections until 6 weeks old. We want our puppies' families to have an idea of the personality and temperament of the puppy first, as well as be able to pair puppies' specific personalities and temperaments with the right family. For this reason if we have a spot available on the reservation list for the litter that's already been born that you’re interested in we will accept your $200 reservation non-refundable deposit at that time for you to get on for a puppy from that litter.
Selections of puppies do go in order to our waiting list. You will be told prior to making your deposit which position in line you’re in to select your puppy at 6 weeks as well as you may find that information on our website under the “waiting lists” tab.
Puppies 6 weeks or older: Available puppies 6 weeks or older and are listed as “available” on our website and socials are able to be reserved immediately or 8 weeks or older may be scheduled a pickup same or next day. Puppies do not go home until 8 weeks old, no exceptions. Selling puppies before 8 weeks old is not only illegal but also unethical! Puppies need the full 8 weeks to properly develop before heading off to their new homes.
Puppies ready to go home: 8+ weeks old and will need to be held for buyers longer than 24 hours a $200 non-refundable deposit will be required prior to holding.
Deposits are accepted through Zelle (preferred), CashApp, or PayPal (friends and family option only). If you choose to use PayPal please make sure to send it correctly or you will be charged for the fees PayPal charged us.
Please see below for more information on our waiting list process.
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➵ Reservation deposit conditions.
PLEASE READ BELOW FOR IMPORTANT INFORMATION!
Once your application has been reviewed and approved we will request you place your non-refundable deposit of $200 for the litter and gender you've chosen provided the litter has been born and there is room on the waiting list. Deposits are accepted through Zelle (preferred), CashApp, or PayPal (friends and family option only). If you choose to use PayPal please make sure to send it correctly or you will be charged for the fees PayPal charged us.
Deposits are non-refundable, no exceptions of any kind unless it's a decision on our end, so please be certain you're able to have a large dog where you live and are capable of properly caring for and financially supporting a large breed dog.
We reserve the right to refuse sale of any of our puppies at ANY TIME for any reason. In the case of refusal if a deposit has already been made the deposit will be returned to the buyer within 14 days to the original form of payment.
Unless a reserved puppy is found to be unfit for placement by us or our vet due to any concern for the puppy such as but not limited to: health, temperament, development, etc.
In which case your deposit will be transferred at that time to another litter of your choosing and you will maintain your position on the waiting list.
Puppies are not listed as “reserved” until a full deposit of $200 has been received on our end.
Until a deposit has been received on our end puppies remain available for others to reserve. Please understand you must place your deposit right away to reserve a puppy you've confirmed is available as that could change at any time. Sometimes we have multiple applications for the same puppy. If we've gotten back to you and approved your application for reservation of a specific puppy, to ensure you don't lose your place for that puppy please send your deposit for them right away if no deposit is received within 24 hours from approval time the puppy selected will be available for others to reserve.
As soon as we receive your reservation deposit of $200 we will message you confirming we received your deposit.
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➵ When will I pick my puppy up?
Puppies go home at 8 weeks. We do puppy pickups when they turn 8 weeks old. These dates will be announced well in advance so our families can plan to pick their puppies up. We start scheduling pickup times when puppies are 5 weeks old. If you need a specific time scheduled on puppy pickup please contact us as soon as possible and schedule your pick up time early.
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➵ When do I pay the remaining amount of my puppy's fee?
The remaining amount of your puppy's fee is due in cash upon pick up, right after we've gone over your puppy's paperwork, you've signed your puppy's contract, and you've asked all the questions you have. You may pay your puppy's fee right after paperwork, but before we hand your puppy to you and take your gotcha day photos with them.
Photos are encouraged as we love capturing the joyful moments our beloved puppy's go home with their families but you may opt out of gotcha day photos if you choose. Just please kindly let us know.
Safety is our top priority for ourselves, our dogs, and our buyers!
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